Answers to questions about reverse notification system (RNS)

The Fire Department sent us the following answers to questions concerning the new reverse notification system (which is often called reverse 911):

1. Will we have to re-register from the old system to the new system?

Yes. The telephone numbers that were registered on the old system will be taken out of service at the end of February. They are in the process of completing a second round of calls to everyone who registered on the old system advising them of the need to register on the new system.

2. Is the information we provide secure or can it be resold?

Only authorized public safety personnel can access the information to make a notification message. No phone numbers are provided to the public.

3. For what reasons will we be notified through the RNS system?

The RNS system uses the 9-1-1 database, commercial GIS database, and the citizen registry to call residents in the 10-county area only in a situation where property or human life is in jeopardy. Public safety officials will contact those residents associated with a phone number in the emergent affected area. Each jurisdiction/organization may use the system to make nonemergency notifications as well but will not make such notifications between 7 p.m. and 8 a.m.

More information is available at this page on the CAPCOG website

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